Refund & Cancellation Policy

Last updated: 18 September 2026

1. Overview

NMCTech provides software products and may provide custom software services. Because delivery is digital (access to software or professional services), this policy describes cancellation and refunds for those offerings.

If a signed agreement, order form or statement of work sets different refund or cancellation terms, that document applies.

2. Subscription products

For recurring product subscriptions (where offered), the billing period and renewal terms are stated in the quote, invoice or checkout.

• You may request cancellation of a subscription by contacting us through the Contact page.
• Cancellation stops future renewals once processed. It does not automatically refund fees already paid for the current period, unless your written agreement says otherwise or a case falls under Section 4 or 5.
• Access may continue until the end of the paid period, or may end earlier if agreed in writing.

3. One-time fees and custom work

Setup fees, one-time licences (if any) and custom development are generally non-refundable once work has started or access has been provisioned, except where:

• Your written agreement expressly allows a refund; or
• A payment was made in error (see Section 4); or
• We cancel the engagement before delivery for reasons not caused by you, in which case unused prepaid amounts for undelivered work may be refunded as agreed.

4. Failed, duplicate or incorrect payments

• If a payment attempt fails, you are not charged for that failed attempt.
• If you are charged twice for the same order due to a technical error, contact us with payment references. After verification, the duplicate amount will be refunded through the original payment method where possible.
• If you paid the wrong amount due to an obvious pricing or checkout error on our side, contact us promptly so we can review and correct it.

5. Service not delivered

If you paid for a product subscription or defined service and we are unable to provide access or the agreed deliverable within a reasonable time after payment (and the delay is not due to missing information or actions required from your side), you may request a refund of the unused prepaid amount for what was not delivered. Timelines and scope are assessed case by case against what was purchased.

6. How to request a cancellation or refund

Send a request through the Contact page and include:

• Organisation name
• Product or service
• Payment / order reference (if any)
• Date of payment
• Reason for the request

We will review the request and respond. Approved refunds are processed through the original payment channel when possible (for example via Razorpay). Bank or card processing times after we initiate a refund depend on the payment provider and your bank.

7. What this policy does not promise

This policy does not offer an unconditional money-back guarantee, trial refund entitlement, or compensation for dissatisfaction after substantial use of a product, unless such terms are written into your commercial agreement.

8. Changes

We may update this policy from time to time. The "Last updated" date will change when we do.

9. Contact

For cancellation or refund requests, use the Contact page or email contact@noeticminds.com. Phone: +91 88678 88678 (Mon–Fri, 9:00 AM – 6:00 PM IST).