Legal
Delivery Policy
How NMCTech products and services are delivered. There is no physical shipping of goods.
1. Nature of delivery
NMCTech offers software products and related technology services. Delivery is digital. We do not ship physical products, packages or hardware as part of standard product sales described on this website.
This page serves as the delivery / shipping policy for payment and merchant verification purposes.
2. Product access
After a purchase or commercial agreement is confirmed and payment is received (where payment is required):
- Access credentials, tenant details or onboarding instructions are provided electronically (for example by email or through an agreed channel).
- Timing depends on the product, configuration needs and information required from your organisation.
- Where self-serve activation is available, access may be granted after successful payment confirmation.
We do not claim a fixed same-day activation for every product. Complex deployments (for example manufacturing ERP or multi-tenant setups) may require scheduled implementation.
3. Custom software
Custom software is delivered according to the milestones and acceptance criteria in the statement of work or proposal. Delivery may include deployments, documentation, training or source artefacts only as specified in that agreement.
4. Third-party dependencies
Some services depend on third parties (hosting, telephony, payment gateways and similar). Availability of those services can affect when access is usable. Delays caused by missing customer information, approvals or third-party accounts are outside NMCTech's sole control.
5. No physical shipping charges
Because delivery is digital, there are no courier or physical shipping charges for standard software access. Any on-site work, if separately agreed, is a professional service and not product shipping.
6. Issues with access
If you have paid and have not received access or onboarding information within the period communicated for your order, contact us through the Contact page with your payment or order reference. Related refund rules are in the Refund & Cancellation Policy.
7. Changes
We may update this policy from time to time. The "Last updated" date will change when we do.